Papers and Reports:

A Modelling Framework for Human Resource based-Business Processes

A Modelling Framework for Human Resource based Business Processes by Jorge Hermosillo Worley, et al (hermosi@enit.fr), will be published by Kluwer Academic in the series Applied Optimization (www.wkap.nl/prod/s/APOP)

The framework intends to better adapt the business processes to the human actors by explicitly taking into account concepts like role, competence and knowledge of the human resource. The paper, originally presented at the SCM’2002 at Miedzyzdroje, Poland, 2002-10-23/25 , has been extended in the preparation for publication. A new Chapter on the classification and implementation of roles, competences and knowledge concepts has been added which provides further details on the proposed classes of roles and competences or skills.

Those details identify sub-roles for the different classes.

For the role classes:

• Interpersonal roles: act as Symbol, establish Connections, act as Leader.
• Informational roles act as: Monitor, Diffuser, Spokesman.
• Decisional roles act as: Contractor, Regulator, Resources Distributor, Negotiator.
• Operational roles act as: Expert, Technical Bond,, Operator.

• Technical competences: Technical Knowledge, Problem-Solving Methods Competences, Work Tools Competences.
• Organisational and decisional competences: Autonomy, Use of procedures and rules, Organisation, Task management, Information transmission, Decision making, Delegation, Responsibility.
• Adaptation competences: Broad mind, Adaptability, Stress Tolerance, Creativity.
• Interpretation and formalisation competences: Structured Reasoning, Abstraction and simplification.
• Human and motivational competences: Collaboration and cooperation, Team conduction, Oral communication, Customer awareness.

 
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